Infusion Center FAQs

NOTICE:

As of Monday, April 22, hours will be extended at Wellington Infusion Services and Gill Infusion Services. Both locations will be open Monday-Friday 7 a.m. to 5:30 p.m.

Frequently Asked Questions

What happens if I arrive late for my appointment?

Please make every effort to arrive at your scheduled treatment time. If you arrive more than 15 minutes late for your appointment, your visit may need to be rescheduled for another time. If you think you will be running late, please call us to determine if the infusion center will be able to accommodate the delay.

Can I bring children to my appointment?

Children under the age of 10 are not allowed in patient care areas (Policy A01-080), and all children must have adult supervision at all times while on UK HealthCare premises.

Who do I call if I need to change my appointment?

If you just need to change the time of your appointment, please call 859-323-0727 between 7 a.m. and 5:30 p.m., Monday through Friday. If you need to change the date of your appointment, please check with your doctor first.

What should I bring with me?

You need to bring a form of identification (driver’s license) and insurance cards for our registration area. Also, please bring a list of the medications you take at home, a copy of your advance directive (if you have one), and any medications that you will need to take during the time you are here. If you have special dietary needs or will be here all day, you are welcome to bring food with you.

Can I have visitors?

Yes, family and friends are welcome, although it is not an appropriate setting for small children, and children under 10 are not allowed in the treatment area. Out of respect for our other patients, please limit the number of visitors who come with you.

Should I eat breakfast?

Yes, eat your regular breakfast before you arrive. There is a cafeteria on the first floor of Pavilion A and a café on the ground floor of Pavilion A, just behind the information desk. There are also beverages available at the infusion center at no charge. Vending machines are located in Pavilion H. If you need directions, any information desk can help you.

Do I have a choice between Gill Infusion and Wellington Infusion to receive treatment?

Maybe. This depends on multiple factors, including but not limited to: your doctors’ preference, your personal health status, and insurance coverage. UK Specialty Pharmacy will explore your options if you prefer one location over another.

Does Gill Infusion or Wellington Infusion provide treatment for pediatric patients?

Wellington Infusion is able to provide treatment for adolescents (ages 12-18) if certain criteria are met.

What is the difference between a hospital-based infusion suite and one that is not hospital-based? Does this affect billing?

“Hospital-based” refers to the relationship between the hospital and its clinic or department. The relationship allows the hospital and the infusion suite to share costs and revenue. This is a national model of practice for large integrated health care delivery systems like UK HealthCare. The hospital-based infusion suite is under the license and meets the standards for accreditation of UK Chandler Hospital.

Because they operate under the hospital’s oversight, an infusion at Gill Infusion (hospital-based department) will be billed in the same fashion as a hospital bill. Wellington infusion is not hospital-based and must use a different billing procedure than Gill Infusion. Some insurance companies prefer a hospital-based infusion suite over a not hospital-based infusion suite and vice versa.

For questions about your bill or to request an itemized statement call patient billing (hospital or KMSF) at 859-257-7900 or 800-967-2131 (toll free), Monday-Friday, 8AM- 4:30PM.

Please visit https://ukhealthcare.uky.edu/patients-visitors/patients/payment-insurance for more information.

How long will I be at the Infusion Center?

Treatment times vary according to what medication you will be receiving as ordered by your doctor. Please ask your doctor how long your treatment will take.

Can I drive myself home after my treatment?

Although most patients will be able to drive themselves home, it is a good idea to have someone bring you on your first visit. Some medications cause drowsiness.

What should I wear?

Please wear comfortable clothing with easy access to start your intravenous therapy. Also, it is sometimes cool in the center, so wear clothes that will keep you warm. We also have warm blankets available.

I have a lot of questions. Who will be able to answer my questions?

There is an experienced team of RNs, all of whom are qualified to answer your questions. There is a clinical pharmacist who will provide education on first infusion and available for questions during any visit. We will refer you to your physician for questions he/she needs to answer.

I need one-on-one assistance with daily living needs. Will the infusion center provide this?

We are happy to assist with small tasks such as walking or getting out of a chair, but our center is unable to provide one-on-one assistance. If you require a high level of assistance, a family member or health aide will need to accompany you to your appointment.

What should I do if I use home oxygen?

You are able to use your home oxygen during your infusion visit. We recommend that you bring enough home supplies with you for the duration of your infusion plus your travel time. This includes oxygen tanks, a regulator, tubing, and any cart or bag. The infusion center cannot administer oxygen without an order from the infusion provider per policy #NR08-07. If you don’t know your infusion appointment’s expected duration, then please call us at 859-323-0727.

Can I bring my laptop?

Yes. Wireless Internet access is available.

What if I need daily treatments?

Gill Infusion Center is open Monday through Friday. For patients who need daily treatments, such as IV antibiotics, arrangements can be made to have infusions at another location.

Who can I contact to ask a billing question?