Kentucky Clinic FAQs
Q. "Do you take my insurance?"
A. University Physicians contract with most major insurance companies. Please contact your employee benefits office or consult your insurance benefits manual for verification of coverage.
Q. "What about co-pays?"
A. Co-pays are expected at the time of service. Payment may be made by check, credit card or cash. For your convenience there are two ATM's located in the building - one in the deli on the third floor and the other in the first floor lobby at the main entrance
Q. "Where do I park?"
A. See Kentucky clinic parking information.
Q. "How much does parking cost?"
A. There is a fee for parking in either garage; however, the rates are considerably lower for patients, so don’t forget to have your parking ticket validated at your clinic appointment.
Q. "What about handicap accessibility?"
A. Handicapped parking is available on the ground level of the Kentucky Clinic Garage. For disabled patients who do not have a state-issued disabled parking permit, special one-day passes are available at the information desks. This permit allows patients to park in the disabled parking area.
Wheelchair assistance may be requested using the information phones found just inside each entrance, at the information desks or by calling 859-323-5581 from your car after you arrive at the clinic.
Q. "How early should I arrive?"
A. If you are a new patient, plan to arrive 30 minutes early. Registration for new patients is done at the first- or third-floor information desks. Return patients should arrive 15 minutes early and go directly to their individual department.
Q. "What should I bring?"
A. Please bring the following:
- current insurance card and any required insurance forms
- lab, X-ray or test results
- medications you are currently taking
- referral from primary care physician
- names and addresses of all of your physicians
Q. "What if I need help finding my appointment?"
A. Pick up the phone located inside any Kentucky clinic entrance and a clinic representative will help you find your appointment location. You may also call UK Health Connection at 859-257-1000 or 1-800-333-8874 for help with your appointment.
Q. "Is there a place to eat?"
A. There is a deli located on the third floor of the clinic near the walkway to the hospital. Starbuck's is located on the first floor in the atrium of Wing C. Vending machines are located in the basement of Wing D. Additionally, there is a cafeteria and a coffee shop located on the first floor of the hospital (across Rose Street).