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For UKHC Physicians
For Referring Physicians
General Information
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UK Medical Call Center
The mission of the Call Center is to provide convenient, customer-friendly access and service for consumers and referring physicians seeking access to UK HealthCare. By facilitating referrals, appointment requests and UK HealthCare clinical contact, the Call Center helps build relationships between patients and their care-givers.
The Call Center consists of three phone services:
UK•MDs
UK•MDs operates as a referral/consult service for UK physicians, community physicians and other medical professionals via 1-800-888-5533.
- 24-hour access for physicians to UK HealthCare
- Comprehensive internal and external physician database made available on the UK CareWeb page.
- Calls monitored live and recorded.
- After-hours, weekend and holiday service for the Worker’s Compensation Program for UK, Northern Kentucky University and Morehead State University.
- Consults, appointments, referrals, hospital transfers and other requests from community physicians facilitated via the Web site and phone.
- Air med dispatch
- Gill Heart Cardiac Cath Team dispatched after hours and weekends
UK Health Connection
UK Health Connection provides consumer access for information, directions, appointments, screenings and registrations by calling 859-257-1000 or toll free 1-800-333-8874.
- Staffed 7 a.m. - 6 p.m. Monday - Friday, 8 a.m. – 4 p.m. Saturdays.
- Provides consumers easy access to UK HealthCare system.
- Facilitates all patient appointments, class registrations and health screenings.
- All requests for advertised health information is fulfilled through Health Connection.
- Handles UKHC Web site consumer requests.
- Triages calls from Markey Cancer Center chemotherapy outpatients who have medical requests and concerns.
UK Children’s Triage
This after-hours, weekend and holiday nurse triage service covers calls for pediatricians at UK and several contracted community pediatric physician groups in the Bluegrass regional area.
- “After-hours” are Monday through Friday 5 p.m.-8 a.m. and 24- hour coverage weekends and holidays.
- Telephone triage advice is provided by specially trained registered nurses using clinically proven algorithm protocols created by Barton Schmitt, MD.
- All triaged call transactions are entered into a database and then faxed to the pediatric patients’ primary care physician.
Additional Call Center functions
Discharge Patient Callback Program
Discharged patients called back one week after discharge. Any needs they have for clinic appointments or other services are handled. Feedback and results are shared with the involved departments so that in most cases, the findings are addressed immediately.
Physician database
The UK•MDs internal and external physician database is updated continually and with a yearly upgrade from the KMA. The database is currently available to UK HealthCare faculty and employees on CareWeb.
UKHC Web site communication
The Call Center handles consumer requests including appointment information, referrals, class registrations, medical screenings and health information. Community physicians can request a referral or a consult via Web.
Cooperation with the Physician Liaison Program
The Physician Liaison Program works closely with the Call Center to handle physician complaints and concerns.
Other functions include:
- Daily and monthly admission reports generated and sent to administration, admissions and the command center.
- Monthly reports and dashboard numbers for service lines.
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